Privacy Policy

Effective Date: April 7, 2026 · Last Updated: April 7, 2026

tecbu (“we,” “us,” or “our”) operates the website tecbu.com and the tecbu shift-coverage platform (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service. Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

• Agency & Business Contact Information: When you book a demo, request information, or sign up, we may collect your name, email address, phone number, company name, job title, and business address.
• Caregiver Information: Agencies using our Service may provide caregiver data including names, mobile phone numbers, service areas or zones, and availability preferences.
• Communications: If you contact us by email, phone, or through our website forms, we collect the content of those communications and any information you voluntarily provide.

1.2 Information Collected Automatically

• Device & Usage Data: We may automatically collect your IP address, browser type and version, operating system, referring URLs, pages viewed, time and date of visits, and other diagnostic data.
• Cookies & Tracking Technologies: We may use cookies, web beacons, and similar technologies to improve the user experience, analyze trends, and administer the website. You can control cookies through your browser settings.

1.3 SMS & Text Message Data

Our Service sends and receives SMS text messages to and from caregivers on behalf of home care agencies. We collect the content of SMS messages exchanged through our platform (e.g., shift notifications, caregiver responses) and related metadata (timestamps, phone numbers) solely to operate the Service.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Operate the Service: To send shift-callout notifications, process caregiver responses, confirm shift coverage, and deliver the core functionality of our platform.
• Communicate With You: To respond to inquiries, schedule demos, send service-related announcements, and provide customer support.
• Improve the Service: To analyze usage patterns, diagnose technical issues, and develop new features.
• Comply With Legal Obligations: To fulfill our legal and regulatory requirements, enforce our terms, and protect against fraud or misuse.

3. SMS / Text Messaging Consent (TCPA Compliance)

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations regarding SMS communications.

• Prior Consent: SMS messages are sent only to caregivers whose phone numbers have been provided by their employing home care agency, which represents that it has obtained appropriate consent from each caregiver to receive shift-related text messages.
• Opt-Out: Recipients may opt out of receiving SMS messages at any time by replying STOP to any message. We honor all opt-out requests promptly and at no cost.
• Help: Recipients may reply HELP to any message to receive customer-care contact information.
• Message Frequency: Message frequency varies based on shift availability and agency operations.
• Message & Data Rates: Standard message and data rates may apply. We are not responsible for charges imposed by your wireless carrier.
• No Sale of Phone Numbers: We do not sell, rent, or share phone numbers or SMS opt-in data with third parties for marketing purposes. Phone numbers collected for SMS notifications are used solely to deliver the Service.
• Program Details: For full SMS program details, see our SMS Messaging Program Terms.

4. Healthcare Information

tecbu is a workforce scheduling and shift-coverage tool. Our Service is designed to handle caregiver availability and shift logistics—not patient health records or protected health information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). We do not knowingly collect, store, or process PHI through our platform. If a customer requires a Business Associate Agreement (BAA), please contact us to discuss your specific needs.

5. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service Providers: We share data with trusted third-party vendors who help us operate the Service (e.g., SMS delivery providers, cloud hosting, analytics). These providers are contractually obligated to use your data only to perform services on our behalf and to maintain appropriate security measures.
• Agency Clients: Caregiver shift responses and coverage confirmations are shared with the employing home care agency that uses our platform.
• Legal Requirements: We may disclose information if required by law, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access & Portability: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Opt-Out of SMS: Reply STOP to any text message to unsubscribe from SMS notifications.
• Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact us using the information in Section 12 below. We will respond to your request within the timeframe required by applicable law.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights:

• Right to Know: You may request details about the categories and specific pieces of personal information we have collected, the sources of collection, the business purposes for collection, and the categories of third parties with whom we share information.
• Right to Delete: You may request that we delete the personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You may request that we correct inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: We do not sell or share (as defined by the CCPA/CPRA) your personal information for cross-context behavioral advertising.
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To submit a verifiable consumer request, please contact us using the information in Section 12.

10. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate parental consent, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

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